Order by phone! 860-642-7790 9am-9pm EST, 7 Days A Week

Home Decorating Company Terms & Conditions / FAQ

Shipping Rates


The Home decorating Company offers standard shipping, via ground, within the contiguous USA (sorry, no P.O. Boxes).

  • FREE SHIPPING on orders over $200
  • $12.99 Shipping on orders under $60
  • $18.99 Shipping on orders from $60 to $200

Shipping prices are for delivery within the contiguous USA only.

International shipping through Bongo International.

Shipping & Delivery (Times)


Order Processing Times

The Home Decorating Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA and Canada. You will be notified via email within 24 business hours with your order status as order processing times vary per product. You will also be notified via email once your order has been shipped.

Ground Shipping Times

Following order processing products shipping via Ground will take anywhere from 3-7 business days to be delivered.

Free White Glove Delivery

Free White Glove Freight Delivery applies to all Grandfather Clock orders under $1399, shipping anywhere within the contiguous USA. With this delivery option, your grandfather clock will arrive via a freight carrier. The service agent will carefully deliver your grandfather clock to the room of your choice, with a maximum of two (2) flights of stairs. Please note this service does not include assembly, removal of packaging or the movement of existing furniture.

Free Premium White Glove Delivery

All Grandfather Clock orders over $1,399 are eligible for Free Premium White Glove Delivery. With this service the service agent will carefully deliver your grandfather clock to the room of your choice, with a maximum of two (2) flights of stairs. In addition the delivery carrier will professionally unpack your grandfather clock, remove all packaging and carefully position your grandfather clock in the location of your choice. Please note this service does not include assembly or the movement of existing furniture.

Shipping Internationally & Outside Contiguous USA


Alaska, Hawaii, and US Territories

The Home Decorating Company does not offer free shipping to Alaska, Hawaii, or outlying US Territories.
Please contact our Customer Service for an accurate shipping rate quote.

International Shipping Powered by Bongo Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com

To track your order while in process with The Home Decorating Company: Click Here

To track your shipment with BONGO you would need to go here: https://bongous.com/tracking.php

Please note this will only track your shipment once your order has been shipped from Bongo's Global Distribution Facility.

Tracking & Order Status


Once your order is shipped you will receive an email notifying you that your order has been shipped. If your order contains more than one item, you may receive a partial or you will be notified if your order has been shipped in more than one parcel or if any portion of your order has a "back ordered" status. If your order was shipped via UPS or FedEx, this email will also include a tracking number.

Please note: Should you need to make an address correction please contact customer service via live chat. There will be a $15 surcharge per package if the change is necessary after it has been shipped.

To track international shipments with BONGO you would need to go here: https://bongous.com/tracking.php

Please note this will only track your shipment once your order has been shipped from Bongo's Global Distribution Facility.

Order Status

NOTE: Your order status will appear in a pop-up window, so if you currently have pop-up blockers turned on, please turn them off, to see your order status.

Both fields are required.

Order Number
If you placed your order directly with us simply type in your 4, 5 or 6 digit order number.
E-Mail Address
You must use the billing or sold-to email address you provided when placing your order.

Payment and Crediting Information


Authorization

We request authorization from your bank for the order amount when the order is placed. Although you haven't been charged, these funds are being reserved in your account to ensure your order can be processed and charged upon shipment. This is known as an "authorization hold." If your order is cancelled, the time required to remove this hold is determined by the bank that issued your card.

Please contact your bank for specifics on authorization holds for your bank.

Pricing

"Regular" and "Original" prices are offering prices that may not have resulted in actual sales, and some "Original" prices may not have been in effect during the past 180 days.

Pricing Errors

Despite our best efforts,a small number of items on our website may be mispriced. If an item's correct price is higher than our listed price, we will, at our discretion, either contact you for instructions prior to shipping or cancel your order and notify you of the cancellation.

Refunds

If the item was shipped to you at no charge the actual shipping costs incurred by Yankee Retail for items will be deducted from the refund.

If you paid for your order by credit card, a credit will be issued within 25 business days of the receipt of your return. Your refund will appear on your billing statement as the Home Decorating Company. Once the credit is processed, a confirmation email will be sent to you. Please be aware your credit card company may take up to 30 days to post the refund on your statement.

IF YOU DO NOT RECEIVE YOUR REFUND WITHIN 25 BUSINESS DAYS PLEASE CONTACT US: Customerservice@yankeeretail.com

Free Shipping and Coupons

If at any time your order total drop below the value requirements for a coupon used or free shipping; the coupon will be reversed and a shipping charge will be applied to your order.

DO NOT REFUSE AN ORDER

If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 4-6 weeks to be processed.

The Home Decorating Company gladly accepts MasterCard, Visa, American Express, Discover Pay Pal & Bill Me Later. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

Online: www.home-decorating-co.com

Phone: 860-642-7790 select option 1 for sales

Custom & Special Orders


All Special and Custom orders are charged when the order is submitted.

How To Return an Item


Here at The Home Decorating Company, we stand behind our products. However, if you are unhappy with your purchase, you may return most items. All Items must be received by the Home Decorating Company within 15 days from the date of delivery. (30 days for Grandfather Clocks) This includes partial orders.

We CANNOT accept returns of:

  • Any item that is received more than 15 days after the date of delivery. (30 days for Grandfather Clocks)
  • Any item not in its original condition and packaging. Items must be returned in a shipping box or bag
  • Grandfather Clocks must be returned in new, unused and resalable condition and in their original packaging.
  • Sheets, Pillowcases, Bedskirts, Mattress Pads, Toppers and Duvet Inserts if opened.
  • European Sham Stuffers, Standard and King Pillows
  • Bath Items including towels
  • Clearance Items
  • Any items sold as custom or special orders. Custom collections are noted on website

If an order is shipped back to the vendor or refused, a restocking fee of 20% will be applied to the order.

Returned items will be inspected prior to issuing credit.

There will be a $9.99 re-folding/repackaging fee for items needing to be folded or repackaged.

For All Grandfather Clock returns: shipping costs will be at the customers expense and must be arranged by the customer. If you return a Grandfather Clock product that received free shipping, free delivery, free handling, or free set-up, then our actual outbound shipping, delivery, handling and set-up costs will be deducted from your refund.

For All Water Fountain returns: Once water has run through the fountain it is not eligible for return. Also when packing a fountain for return please do not write on the fountain box.

Please Note: The photos & descriptions on our website are the best quality possible and have been provided by the manufacturer. However, photos & descriptions may not be actual representations of colors due to computer monitor settings etc and we cannot be responsible for differences in online colors and actual color variances therefore The Yankee Retail Company will not issue credits for shipping based on color variances due to images.

The Home Decorating Company reserves the right to refuse any return which does not follow the return policy. This includes items which are stained damaged or any items that have traces of human or animal hair.

To return an order please visit the Contact Us page

Damaged and Missing Items


We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item or are missing an item, please call us within five days of receipt (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you. Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 5 DAYS OF RECEIPT OF THE ORDER

We reserve the right to make changes to our policies with or without notice.

Cancelling an Order


Cancellation requests can only be submitted by visiting Live Chat - Click Here during normal business hours Monday-Friday 9am-5pm EST. Orders cannot be cancelled via phone or voicemail message. Orders cannot be cancelled via phone or voicemail message.

Once your order has been placed, changes to orders cannot be made without contacting Yankee Retail Company with a Customer Service Representative via live chat or submitting a form request.

Cancellation of Grandfather Clocks have a tighter cancellation deadline.

  • Hermle Clocks - CANNOT be cancelled after an order has been placed
  • Howard Miller Clocks - must be cancelled within 24 hours after placing the order
  • Kieninger Clocks - must be cancelled within 24 hours after placing the order
  • Ridgeway Clocks - must be cancelled within 24 hours after placing the order

Please note: The Yankee Retail Company will make every effort to cancel or change your order however we cannot guarantee a cancellation regardless of date of request; if your order or part of your order has already been approved or is already in the process for shipping, then your order cannot be cancelled.
If we are unable to cancel your order and you still wish to return, the standard Return Policies will apply.

Please Note: If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 4-6 weeks to be processed.

Reminder that custom and special orders cannot be cancelled.

Premium In-Home Set Up


Premium In-Home Clock Set Up

Setting up your grandfather clock is easy! Normally, it will take you approximately 10 to 15 minutes to setup your grandfather clock and a setup DVD is included with your purchase for most grandfather clock purchases. All Grandfather Clock orders over $1,399 are eligible for Free Premium In-Home Clock Set Up. With this service we can arrange for a local grandfather clock specialist to set up your grandfather clock for you. This custom set-up will involve an appointment that will be scheduled 5 to 10 business days after your grandfather clock is delivered. If you would like to request in home set-up, after your grandfather clock has been delivered, please contact our Customer Service Department at 860-642-7790 to speak directly to a representative.

Gift Certificates


Checking Your Balance

In order to check your balance you will need the unique key or code provided to you in the email in which you received your certificate. You can check your balance here: Gift Certificate Balance Page

Bedding Sizes


Will the Bedding Fit My Bed?

For a complete list of the most common bedding sizes for comforters, duvets, quilts, bedspreads, sheets, pillowcases and shams Bedding Sizes - Click Here

Contact Us