Home Decorating Company Terms & Conditions / FAQ

The following information should answer any questions you may have.

Shipping Information

Payment Information

Returns & Exchanges

Miscellaneous

Shipping Rates

The Home decorating Company offers standard shipping, via ground, within the contiguous USA (sorry, no P.O. Boxes).

FREE SHIPPING on orders over $200
$12.99 Shipping on orders under $60
$18.99 Shipping on orders from $60 to $200

Shipping prices are for delivery within the contiguous USA only

Shipping & Delivery Times

Order Processing Times

The Home Decorating Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA and Canada. You will be notified via email within 24 business hours with your order status as order processing times vary per product. You will also be notified via email once your order has been shipped.

Ground Shipping Times

Following order processing products shipping via Ground will take anywhere from 3-7 business days to be delivered.

Shipping Internationally & Outside Contiguous USA

Alaska, Hawaii, and US Territories

The Home Decorating Company does not offer free shipping to Alaska, Hawaii, or outlying US Territories.
Please contact our Customer Service for an accurate shipping rate quote.

Canada

The Home decorating Company offers standard shipping within Canada (sorry, no P.O. Boxes).

Canadian Shipping Costs based on Order Total
Order Total	Shipping Cost
$0.00-$100.99	$64.00
$101.00-$200.99	$72.00
$201.00-$300.99	$78.00
$301.00-$400.99	$86.00
$401.00-$499.99	$97.00
$500.00+	$120.00

Tracking & Order Status

Once your order is shipped you will receive an email notifying you that your order has been shipped. If your order contains more than one item, you may receive a partial or you will be notified if your order has been shipped in more than one parcel or if any portion of your order has a "back ordered" status. If your order was shipped via UPS or FedEx, this email will also include a tracking number.

Please note: Should you need to make an address correction please contact customer service via live chat. There will be a $15 surcharge per package if the change is necessary after it has been shipped.

Payment and Crediting Information

Authorization

We request authorization from your bank for the order amount when the order is placed. Although you haven't been charged, these funds are being reserved in your account to ensure your order can be processed and charged upon shipment. This is known as an "authorization hold." If your order is cancelled, the time required to remove this hold is determined by the bank that issued your card.

Pricing Errors

Despite our best efforts,a small number of items on our website may be mispriced. If an item's correct price is higher than our listed price, we will, at our discretion, either contact you for instructions prior to shipping or cancel your order and notify you of the cancellation.

Refunds

If the item was shipped to you at no charge the actual shipping costs incurred by Yankee Retail for items will be deducted from the refund.

If you paid for your order by credit card, a credit will be issued within 25 business days of the receipt of your return. Your refund will appear on your billing statement as the Home Decorating Company. Once the credit is processed, a confirmation email will be sent to you. Please be aware your credit card company may take up to 30 days to post the refund on your statement. If you paid by money order, a refund check will be mailed to you.

A $25 administrative fee will be charged on all credit card chargebacks filed. It takes time and resources to research credit card chargebacks so please be sure of your chargeback before submitting it.

Free Shipping and Coupons

If at any time your order total drop below the value requirements for a coupon used or free shipping; the coupon will be reversed and a shipping charge will be applied to your order.

If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 4-6 weeks to be processed.

A $25 administrative fee will be charged on all credit card chargebacks found in error. It takes time and resources to research credit card chargebacks so please be sure of your chargeback before submitting it. If the chargeback has already occurred by the time we research it the card will be charged again for the original purchase plus the $25 administrative fee.

The Home Decorating Company gladly accepts MasterCard, Visa, American Express, Discover & Bill Me Later. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.
The Home Decorating Company accepts orders online, by phone or by mail.
Online: www.home-decorating-co.com

Phone: 860-642-7790 select option 2

Custom & Special Orders

All Special and Custom orders are charged when the order is submitted.

How To Return an Item

Here at The Home Decorating Company, we stand behind our products. However, if you are unhappy with your purchase, you may return most items. All Items must be received by the Home Decorating Company within 15 days from the date of delivery. This includes partial orders.

We CANNOT accept returns of:

Any item that is recieved more than 15 days after the date of delivery.
Any item not in its original condition and packaging. Items must be returned unused, unwashed and undamaged.
Sheets, Pillowcases, Bedskirts, Mattress Pads, Toppers and Duvet Inserts if opened.
Bath Items including towels
Clearance Items
Any items sold as custom or special orders. Custom collections are noted on website

If an order is shipped back to the vendor or refused, a restocking fee of 20% will be applied to the order.

There will be a $9.99 re-folding/repackaging fee for items needing to be folded or repackaged.

Please Note: The photos & descriptions on our website are the best quality possible and have been provided by the manufacturer. However, photos & descriptions may not be actual representations of colors due to computer monitor settings etc and we cannot be responsible for differences in online colors and actual color variances therefore The Yankee Retail Company will not issue credits for shipping based on color variances due to images.

The Home Decorating Company reserves the right to refuse any return which does not follow the return policy.

To return an order please visit the Contact Us page

Damaged and Missing Items

We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged and missing item, please call us within five days of receipt (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you. Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 5 DAYS OF RECEIPT OF THE ORDER

We reserve the right to make changes to our policies with or without notice.

Cancelling an Order

Cancellation requests can be made by visiting the Contact Us page. Orders cannot be cancelled via phone or voicemail message.

Once your order has been placed, changes to orders cannot be made without contacting Yankee Retail Company with a Customer Service Representative via live chat or submitting a form request.

Please note: The Yankee Retail Company will make every effort to cancel or change your order however we cannot guarantee a cancellation regardless of date of request; if your order or part of your order has already been approved or is already in the process for shipping, then your order cannot be cancelled.
If we are unable to cancel your order and you still wish to return, the standard Return Policies will apply.

Please Note: If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 4-6 weeks to be processed.

Reminder that custom and special orders cannot be cancelled.