Here at The Home Decorating Company, we
stand behind our products. However, if you are unhappy with your
purchase, you may return most items purchased within 45 days of
shipment.
We CANNOT accept returns of:
· Any item that is returned more than
45 days after shipment.
· Any item not in its original
condition and packaging.
· Any fabric washed, altered or cut
by the customer. (i.e. ordering 5 yards of fabric, cutting off
3 yards and returning
remaining 2 yards)
· Any item without an RMA number (see
below).
· Any items sold on clearance, all
clearance sales are final and cannot be returned
· Any items sold as special orders
TO
INSURE A PROMPT REFUND
– FOLLOW ALL STEPS BELOW:
1. Obtain An RMA Number
- Please call
860-642-7790 and speak to a customer service representative to obtain a
Return Merchandise Authorization (RMA) number. This RMA number must
be written on correspondence with the return such as the original
packing slip. If you cannot locate your packing slip, please include a
note with the billing name and address and the RMA number
2. Pack Your Return
- Wrap your item carefully in a box, and in its original packaging and
enclose correspondence, which references the RMA number (as indicated
above), with your return.
3. Ship Your Return
– Ship your return using the shipping carrier of your choice. Please
note, return shipping is at the customer’s expense. We recommend that
you insure your return, as we cannot be responsible for lost, damaged or
misdirected returns.
ALL ITEMS MUST BE
RETURNED TO:
The Yankee
Retail Company
841 Route 32,
Franklin CT 06254
Attn: Returns Dept
4. Receive Your Refund
- If you paid for your order by credit card, a credit will be issued
within 15 business days of the receipt of your return and will appear on
your billing statement as Yankee Retail. If you paid by check, a refund
check will be mailed to you.
NOTE: If the item was
shipped to you at no charge the actual shipping costs incurred by Yankee
Retail for items will be deducted from the refund.
4
Damaged Item
We want you to enjoy
your purchase when it arrives and therefore make every effort to ship
items securely. In the event that you receive a damaged item, please
call us within seven days of receipt – (860) 642-7790. Our customer
service representatives will make arrangements to have the damaged
item/part picked up and a new item or part in the same style and color,
shipped to you.
Please note: If you choose not to receive a replacement, we will make
arrangements to have the damaged item picked up and your refund will be
issued less original shipping costs. If the item was shipped to you at
no charge the actual shipping costs for items will be deducted from the
refund.
Note: ALL DAMAGE CLAIMS MUST BE MADE
WITHIN 7 DAYS OF RECEIPT OF THE
ORDER
We reserve the right to make changes to our
policies with or without notice. |
