The following information should answer any questions you may have.
Shipping Information
Placing an Order
Returns & Exchanges
Miscellaneous
Shipping Rates
The Home Decorating Company offers standard shipping within the contiguous USA via UPS (sorry, no P.O. Boxes).
- Free Shipping on orders over $100
- $12.99 Shipping on orders under $100
Shipping prices are for delivery within the contiguous USA only
Shipping & Delivery Times
Order Processing Times
The Home Decorating Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA. “IN STOCK ORDERS” orders received between Monday and Friday will be shipped within 10-15 business days (or less). Orders received during the weekend cannot be processed and prepared for shipping until the following Monday. You will be notified via email once your order has been shipped.
Ground Shipping Times
Products shipping via Ground will take anywhere from 3-7 business days to be delivered. As noted above, please allow 10 – 15 business days for order processing.
Shipping Internationally & Outside Contiguous USA
Alaska, Hawaii, and US Territories
The Home Decorating Company does not offer shipping to Alaska, Hawaii, or outlying US Territories.
Canada
The Home Decorating Company offers standard shipping within Canada via Purolator (sorry, no P.O. Boxes).
Canadian Shipping Costs based on Order Total
| Order Total |
Shipping Cost |
| $0.00-$100.99 |
$44.00 |
| $101.00-$200.99 |
$52.00 |
| $201.00-$300.99 |
$58.00 |
| $301.00-$400.99 |
$66.00 |
| $401.00-$499.99 |
$77.00 |
| $500.00+ |
Free Shipping |
Tracking & Order Status
Once your order is shipped you will receive an email notifying you that your order has been shipped. If your order contains more than one item, you may receive a partial or You will be notified if your order has been shipped in more than one parcel or if any portion of your order has a "back ordered" status. If your order was shipped via UPS or FedEx,this email will also include a tracking number. Using this number you can check the status of your package in transit online by visiting the http://www.ups.com or http://www.fedex.com.
Payment Methods
The Home Decorating Company gladly accepts personal checks, money orders, MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.
The Home Decorating Company accepts orders online, by phone or by mail. To order online visit www.home-decorating-co.com, to order by phone call 860-642-7790 or by mail to: The Home Decorating Company, 841 Route 32, Franklin, CT 06254.
How To Return an Item
Here at The Home Decorating Company, we stand behind our products. However, if you are unhappy with your purchase, you may return most items purchased within 45 days of shipment.
We CANNOT accept returns of:
- Any item that is returned more than 45 days after shipment.
- Any item not in its original condition and packaging.
- Any fabric washed, altered or cut by the customer. (e.g. ordering 5 yards of fabric, cutting off 3 yards and returning remaining 2 yards)
- Any item without an RMA number (see below).
- Any items sold as special orders
TO INSURE A PROMPT REFUND - FOLLOW ALL STEPS BELOW:
- Obtain An RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip. If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number
- Pack Your Return - Wrap your item carefully in a box, and in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.
- Ship Your Return - Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer's expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.
ALL ITEMS MUST BE RETURNED TO:
The Yankee Retail Company
841 Route 32,
Franklin CT 06254
Attn: Returns Dept
- Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Yankee Retail. If you paid by check, a refund check will be mailed to you.
NOTE: If the item was shipped to you at no charge the actual shipping costs incurred by Yankee Retail for items will be deducted from the refund.
Damaged Item
We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you. Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER
We reserve the right to make changes to our policies with or without notice.
Cancelling an Order
Cancellation requests must be made by calling 860-642-7790 Monday - Friday 9am-5pm EST and speaking directly with a Customer Service Representative to receive a cancellation number.
Orders cannot be cancelled by email requests or voicemail messages.
Once your order has been placed, changes to orders cannot be made without contacting Yankee Retail Company and speaking directly with a Customer Service Representative as in stock items ship within 24-48 hours and once an order has reached the shipping process, it cannot be cancelled.
Some orders ship directly from the manufacturer’s warehouse. A request will be sent to them by Yankee Retail Company to cancel the order. The manufacturer will ship in stock items within 24-48 hours and we cannot guarantee the cancellation of the order until it has been confirmed by the manufacturer.
Contact Us
We provide three easy ways to contact us - email, phone, mail
- EMAIL - customerservice@yankeeretail.com
- PHONE - Open 9am-9pm EST 7days a week for customer service at 860-642-7790
- MAIL - The Home Decorating Company - Div of The Yankee Retail Company LLC, 841 Route 32, Franklin CT 06254
