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Home >> Other Pages >>  Frequently Asked Questions
Frequently Asked Questions  
 
 
Frequently Asked Questions

The following information should answer any questions you may have.
 
Shipping Information

4 Shipping Rates
4 Shipping & Delivery Times
4 Shipping Outside contiguous USA
4 Tracking & Order Status
   
Placing An Order

4 Payment Methods
4 Placing An Order
4 Placing Multiple Orders
Returns & Exchanges

4 How To Return An Item
4 Damaged Item
 
Miscellaneous  

4 Contact Us
 

 

4 Shipping Rates

The Home Decorating Company offers standard shipping within the contiguous USA via FedEx Ground (sorry, no P.O. Boxes). Shipping prices are based upon the total weight of item(s) ordered, and are clearly listed on each products web page.  The weight of each item is as follows:
 

Item

Ship Weight

Comforter - Twin 13 lbs
Comforter - Full 15 lbs
Comforter - Queen 17 lbs
Comforter - King 21 lbs
Sham - Standard 3 lbs
Sham - European/King 5 lbs
European Sham Stuffer 5 lbs
Draperies 4 lbs
Valances 3 lbs
Pillows 3 lbs
Table Round & Squares 3 lbs
  Wallpaper Double Roll 5 lbs
  Fabric Per Yard 1 lb
  Fabric Swatch 1 lb
  Duvet Cover - Twin 3 lbs
  Duvet Cover - Full 3.5 lbs
  Duvet Cover - Queen 5 lbs
  Duvet Cover King 6 lbs
  Duvet Set - Twin 9 lbs
  Duvet Set - Full 9 lbs
  Duvet Set - Queen 11 lbs
  Duvet Set - King 13 lbs
  Sheet Set - Twin 5 lbs
  Sheet Set - Full 5 lbs
  Sheet Set - Queen 6 lbs
  Sheet Set - King 7 lbs
  Sheet Flat 1 lbs
  Sheet Fitted 1 lbs
Bed Skirt (Ruffle) 3 lbs
  Standard Pillowcases 2 lbs
  King Pillowcases 2 lbs
Ottoman 14 lbs

Here's a list of our standard shipping charges;

Order Weight

Shipping Cost

  0 lbs to 4 lbs $7.99
  4.1 lbs to 5 lbs $8.99
  5.1 lbs to 7 lbs $8.99
  7.1 lbs to 9 lbs $9.99
  9.1 lbs to 11 lbs $10.99
  11.1 lbs to 15 lbs $12.99
  15.1 lbs to 20 lbs $17.99
  20.1 lbs to 25 lbs $23.99
  25.1 lbs to 30 lbs $27.99
  30.1 lbs to 35 lbs $31.99

Shipping Cost Example: If you order a pillow (3 lbs), a twin comforter (13 lbs) and a standard sham (3 lbs) the total order weight is 19 lbs, the shipping cost would be $17.99.

Shipping prices above are for delivery within the contiguous USA only.
 

4 Shipping & Delivery Times

Order Processing Times - The Home Decorating Company, a Division of The Yankee Retail Company LLC, ships its products from a variety of locations within the USA. “IN STOCK ORDERS” orders received between Monday and Friday will be shipped within 10 - 15 business days (or less). Orders received during the weekend cannot be processed and prepared for shipping until the following Monday. You will be notified via email once your order has been shipped.

Ground Shipping Times- Products shipping via Ground will take anywhere from 3-7 business days to be delivered. As noted above, please allow 10 – 15 business days for order processing.

 

4 Shipping Outside the contiguous USA

The shipping information and prices apply to items being delivered within the contiguous USA only.
 
4 Tracking & Order Status

Once your order is shipped you will receive an email notifying you that your order has been shipped.   If your order contains more than one item, you may receive a partial order.  You will be notified if your order has been shipped in more than one parcel or if any portion of your order has a “back ordered” status.  If your order was shipped via UPS or FedEx, this email will also include a tracking number.  Using this number you can check the status of your package in transit online by visiting the <